As a Track Host, you can use Thinkwire to check people into your sessions, see who has arrived, and correct check-in mistakes.
Get started
- Sign in to Thinkwire and open your event.
- Open your featured track from the event menu.
- Find Track Host check-in.
- Choose the session you are hosting.
Check the session time and room before you start. If you cannot see the host tools or your session, contact the event organizer.
Check someone in
You can find an attendee in three ways:
- Scan their badge: Select Scan badge and scan their Thinkwire badge.
- Use the attendee list: Find their name under Reserved attendees and select Check in.
- Search by name: Enter at least two letters of their first or last name, then select Search Event. Use this for people without a reservation.
When their details appear, confirm their name, check their reservation, then select Check in. Wait for the confirmation.
After scanning a badge, select Scan next badge to continue.
Check reservation details
The screen shows what will happen when you check the person in:
- Reserved for this session: Their reservation stays as it is.
- No reservation: A reservation is created for this session.
- Reserved for another session in the track: Check-in moves their reservation. Select Review reschedule, check the details, and confirm the change with the attendee before continuing.
- More than one reservation in the track: The attendee must release the extra bookings before you can check them in.
See who has arrived
Under Reserved attendees, see how many people have checked in and how many are waiting. Use All, Waiting, or Checked in to filter the list. Select Refresh to get the latest list.
The list shows people with a reservation for the selected session. To find someone without a reservation, search the event or scan their badge.
Fix a check-in mistake
- Select Correct check-in on the confirmation screen, or Correct beside the person’s name in the attendee list.
- Read the message that explains what will change.
- Enter a reason, such as “scanned the wrong badge.”
- Select Confirm correction and read the result.
The correction removes the check-in and may change the person’s reservation. If the screen says their previous reservation could not be restored, let the attendee know and contact the event organizer.
Get help
- The attendee list will not load: Select Refresh, or try searching for the person or scanning their badge.
- A badge will not scan: Search for the attendee by name.
- The check-in result is unconfirmed: Select Retry same attempt if it appears. Wait for confirmation before treating the person as checked in.
- You cannot access the host tools: Try again if prompted. If you still cannot access them, contact the event organizer.
- You are unsure about a reservation: Ask the event organizer before making further changes.