Find answers to common sign-in, event access, and profile questions.
You cannot sign in
Use the email address you registered with. If you have not activated your account, look for the activation link in your registration email.
You can sign in using an email code or password. If you forgot your password, enter your email on the sign-in screen and select Forgot password? Check your inbox for the link.
Check your spam or junk folder if an expected email does not arrive. Contact your event organizer if you need help with your registration or activation.
Your event is missing
Check that you signed in with the same email address used to register. If the event is still missing or your registration has changed, contact the event organizer.
Your profile or QR code needs attention
Open your profile and settings from the event menu to review available profile details and networking visibility.
If your profile QR is unavailable, check your connection and networking visibility, then try again. Contact your event organizer if you still need help.
Contact support
For help with registration, event access, or session arrangements, contact your event organizer. For Thinkwire product support, email info@thinkwire.com.